Client Success

Case Studies

Becton Dickinson Becton Dickinson

Matter and Document Management Systems Help Becton Dickinson Improve Performance.

Becton Dickinson is a global medical technology company that develops, manufactures, and sells medical devices and instrument systems. Founded in 1897, this Fortune 500 company serves healthcare institutions, life science researchers, clinical laboratories, the pharmaceutical industry and the general public. Until 2010, Becton Dickinson possessed document management capabilities only in its New Jersey-based corporate headquarters. With offices in more than 50 countries, the company needed to incorporate document management into its legal departments worldwide. The company also looked to establish a truly secure email archive, as well as link together its legal document management and matter management systems.

The Solution

The implementation of OpenText eDOCS document management system enabled employees to store electronic documents and information into one repository. Content could now be easily found and shared globally with other Becton Dickinson legal departments. A matter management system was integrated with eDOCS, tracking information about each legal matter and allowing employees at all locations to track content using consistent information. A system upgrade enabled employees to store pertinent emails in the document management system, creating a searchable, shareable electronic file room.

The Benefits

Information could now be categorized, shared, and stored with consistency across Becton Dickinson’s global legal offices. With synchronized document and matter management systems, employees no longer needed to switch back and forth between systems while managing content. The company also saved money by running an integrated legal document management and matter management system, rather than maintaining two separate systems. The ability to store emails in the legal document management system eliminated much of the need to print documents on paper to be filed. This helped the company increase its physical space in the filing room by over 30%. Becton Dickinson’s legal department now needed fewer employees to achieve the same standard of excellence. With these improvements, Becton Dickinson showed its commitment to accomplishing tasks effectively and efficiently while taking the necessary measures “to become one of the best performing companies in the world.”

“EIM helped us accomplish tasks more effectively and efficiently, enhancing our standard of excellence as we strive to become one of the best-performing companies in the world.”